Scott Henshaw I was born on May 5, 1972 in Seattle, Washington (USA). Since 2009 I have worked with my wife as a full time online seller. Our core brands are NanetteStore and Motor Del Sol. The experience has led us both to some very amazing friendships and experiences and I have been able to retain much my sanity. Rather than trying to separate family (Life) from business, we choose to embrace it. Here in my blog, you will find a little of both. We hope that our sense of humor, spirit and whatever it is that makes our clocks tick will bring joy to your day.
Nanette, my wife, Renato, my son and I live in Snohomish, Washington (USA). We work from home and enjoy the peacful surroundings and quiet neighbors and have really grown to love it here. Our cat, Cutlet Feather, and several hobbies keep us busy. Nanette is originally from the Philippines and we have a home in her village. As parents, there is no greater joy for us than watching Renato grow up. We witness everyday as a miracle as he progresses through elementary school.
We enjoy what we do for a living as everyday is unique in this industry. Nanette manages Nanette’s Variety Store and offers thousands of pieces of vintage flatware as well as antiques and collectibles. I play a supportive role and I carry several lines of internal engine parts in my store, Motor Del Sol. Both stores sell on multiple online platforms including eBay, Addoway, Amazon and our own websites. We are proud of our personal customer service and as a plus I get to have really cool toys in my office.
I was the coolest 15 year old on the block (many blocks for that matter) when my old man (Dad) brought home my first car, a 1973 Ford Grand Torino. This was a hand me down from my grandmother with a seized 351W. Rebuilding the engine with my Dad was a life changing experience and launched me into both a hobby and a profession that I still enjoy to the is day at age 41. We share that same feeling of awesome with all of our engine parts customers.
It all started with a simple question asked of me on Facebook that led to both an extraordinary and exceptional opportunity as well as personal deliverance. A country well traveled with eBay, PayPal in 2012 and a community that I am humbled to be a part of. A sense of charity, selfessness and devotion to friendship and future goals. A journey that continues in 2013 with great inspiration and expectation.
Check us out We have some cool hobbies, a great sense of humor and cool items in our stores and on the local Seattle Craigslist. Please join us on Facebook, Twitter, Instagram, eBay, Pinterest and share with us the journey of life.
About this Blog Wearing multiple hats gives us many different topics to talk about on our blog. We obviously really enjoy many activities and we love talking about the eBay community, some of our more interesting items and growing up in a work at home family. We hope that you will find purpose here as that is our main intent with all that we write. Shall I feel the need to post the latest make it or get rich quick scheme or mass list our products, then trust in that I will post something about music or beer instead.
We have been selling flatware on eBay for about three years and are now nearing 10,000 feedback. Most of our flatware is used and either comes from thrift stores, auctions or through local sourcing. Stainless steel flatware can be subjective as to what its condition really is. Some can be dull, lightly scratched or have service conditions that some may consider gently used and others may think is more significant. Being silver in color it can be very difficult to photograph and give an accurate representation without taking macro shots and if you do take macro shots the full screen images can make the flatware look significantly worse than it really is.
When it comes to our customers in particularly those on eBay which is our largest market we have learned that the best way to build and sustain a healthy business model is to simply focus on the buyer experience. As I mentioned in the video we love our buyers. To us our buyers are special we strive to not only build a relationship with them but to earn repeat business with them. We inspect our flatware prior to shipping and if we feel that there’s any chance that our buyers will not be satisfied with the product that we clean and polish. This is probably with about 70 to 75% of the use flatware that we ship.
We hope that you’ll find this video useful and whether you choose to sell flatware in your variety of goods to sell on eBay or you choose other types of products it’s with our hopes that you will take away from this video lessons from our success and seeing our business grow by focusing on exceptional buyer experiences.
We have been an Education Specialist Trained by eBay for a couple years now and truly enjoy sharing our experience with the market place and platform with others. We offer a handful of the, “Basics of eBay” course in 2013 but are really going to gear up to offer more in 2014. In fact we are planning on teaching the course the third Saturday of every each month and the, “Beyond the Basics” course every other month. We are also going to be more active in managing a local Seattle eBay Meetup. 2013 kept us pretty busy traveling with both eBay and PayPal so we are optimistic for more local community focus this coming year.
We have set up a new landing page for our role with eBay University and will be sharing some awesome resources on both this site and www.scotthenshaw.org so please check out both.
Well first off, it’s been a while since I have created a blog post here in WordPress but thought this would be a good place to talk about my recent migration to Highwire over the weekend. Some irony in that a great deal of 2013 was spent on learning WPeC Gold cart in the WordPress environment, (This very blog in fact). Also, it is my goal to put our companies main focus for Q4 2014 into product creation and listing for the holidays and we are now convinced that Highwire is the correct and, “Simple” solution to accomplish that. This is not an easy thing for me to change as I have been with my current third party platform since 1998… As with that service and WPeC in WordPress, (I will continue using WPec in WP), change to Highwire has been thus far surprisingly simple and modern.
Sound too complicated? Well fear not as I am just an ordinary eBay seller that over the past three years has built a lot of inventory on the platform and though a lot has sold, (Thank God) I still feel it wise to do all that I can to cross promote and grow our products to where every there is a buyer or customer willing to buy via our brand. eBay is and will more than likely continue to carry the highest percentage of sales but there are other venues with both relative customer bases and doing a decent job showing products on Google. Some like Addoway and Bonanaza with automated import functions from eBay. Both cases though do import new items listed to eBay but do not remove items sold on their platforms from eBay…. You have to do it manually and the slow volume from the marketplaces simply makes it more of a pain in the ass than a feeling of financial reward from the sale. Forget to remove it from eBay and you will have to hope and pray the feedback gods that your buyer is understanding.
So the promise of Highwire? It does do it for you and that is fantastic, nay, Brilliant! Truth be told, I have been searching for a replacement to my current solution or platform for many years and have tried and contacted several companies. That said, I try not to focus on the negative with any of them… I had also never heard of Highwire before, which strikes me as odd as I have been around for a while. The auto-inventory sync between their cart and eBay’s inventory was enough to get me to try the free trial. It is with that that I have spent the weekend getting things set up and working with my partner and wife to make the merge from our old system to the new. There seems to be a lot of community interest so as I fart around with it, I will share my experiences here. It is not perfect, made some admin mistakes and a glitch here and there but overall the bumps and bruises were small and quickly replaced with an excitement of what our business will look like in 2014 and that is a great thing to know.
My goal is to finalize the new HW store by the end of August 2013 – thus far I have imported 3400 items from our eBay store, created the Facebook page and began looking at the templates for the HW Store. My goal is to introduce new product to HW and have it sync to eBay. Half of our companies listing is done via eBay Mobile on iPhone or iPad Mini and that will be synced with HW as well, (Add to HW store and Facebook Store). Pretty exciting actually. Then the Holidays hit so I think it is an awesome time to take a look and heck, even work with me here in the blog or we can carry the conversation via Social. I even have a cool Instagram thing planned for Highwire listing… Yes, I am a geek.
Think about your plans for 2014 and the 2013 holiday season… when you can block out a couple days for set-up (Not before) check out the free trial. Here is a link:
It is sure going to be a nice ride today, although it looks like it will be a tad cold. Getting ready to head out and will post photos via mobile to this gallery. Enjoy…
My intent of writing this post is not to go off on the restaurant that my wife and I had lunch at today for Valentines day. In fact, as you read later on you will see that the manager of the Old Country Buffet, Mr. Lewis was quite amazing in his reaction to my issue. Customers, right or wrong, just or unjust, cranky or polite are the means to which businesses are funded. They are the ones that pay and although situations my arise that both the customer and money should be turned away, most of the time things can be worked out. Both the business and the customer can in fact be happy, but a business should never make a customer feel uncomfortable. Not online, in a store and especially not in a restaurant.
So what happened?
Today I took my wife Nanette to the Old Country Buffet in Lynwood, WA for a Valentines Day lunch. We go there often and the lunch hour is usually not quite as busy as the night. We paid our way and received red cups as we did not pay the extra $2.00 each for drinks. We both got water, Nanette’s with ice and mine without… no big deal. We had both been sitting there for some time eaten, near half way through the meal and a waitress came over to Nanette and asked if it was soda in her cup. My wife being shy did not really know what to say and in situations like that, being Filipino seems to stumble on conversational english. I myself found it odd because I had been sitting there the whole time and Nanette did not get up to get a refill or anything so I said, “I am not sure” but suggested that Nanette dump it out and get fresh water. A blank look from the waitress followed by her asking Nanette for $2.00. The waitress was quite nasty and actually grabbed the cup, dumped it out, (It looked like water to me) and filled it with water and handed it back to Nanette.
She then said nothing and walked away. My poor wife sat there quite upset, and we were right next to the beverage bar and for the next ten minutes saw several people with red cups load up on soda. We really just sat there feeling that for some reason Nanette was singled out. Sort of like TSA and the airport, but at least with that there is some justification. As I went back to the get a second plate of food I asked for the manager and told him what had happened. I could tell that he felt bad but what he did ten minutes later shows how someone who understands customer services addresses a situation like this. He brought over two glass to our table and asked my wife what she would like to drink. He then proceeded to get us both an ice cold soda.
That meant a lot to both her and me and the Valentines Day lunch was both enjoyable and delicious. As online sellers we make certain that our customer know that they are special to us, even if at times we have to lose a buck or two in shipping, spend extra time with product selection because we want them and their friends to shop again. We are thankful that Mr. Lewis understood this as we will certainly be back to Old Country Buffet again.
Being a dad is sure something else and as my 6 year old grows I notice many features in him that I see in reflections of my own youth. I actually remember being that age somewhere around 1979 or 1980 and remember my old man taking me to RadioShack, a place of wonder and mystery. Of course back then it was filled with much less than the modern iPods and Smart Phones of today but rather you would find fuses, somewhat expensive toys and rolls and rolls of black electrical tape. The product base of todays RadioShack, in general, seems to be able to be had at any Walmart or Big K, and the aisles of cool electrical doo-dads seems to have been replaced with what customers want these days. I understand. I get it.
A recent trip to RadioShack was brought on by a vile tantrum the other day from my son, not me. It was true that the first grade bus driver had announced that the kids could bring a radio with headphones on the bus to listen to. Renato was upset, nay, pissed to high Hell that we would not let him take his iPod nor my rather expensive Bowers P5 headphones. Perhaps simply to young to understand the agony of another kids lifting it or simply loosing it and having to come home to explain it to Mom and Dad. Years of picking at auctions and flea markets failed to turn up anything suitable so a trip to Target was arranged for after school.
I was surprised that they did not have a simple AM/FM Radio or even a basic MP3 player, but the clerk explained that no one buys them anymore. So off to RadioShack with little Renato we journeyed and where we found a nice little gray model that was perfect for only $14.99, model 12-586. Renato seemed immediately amazed by it, not that he had never seen a small radio before but I could tell in his eyes that this was obviously going to be his very own, “Big Boy” Radio. The kid at the counter was really cool also and put some AA’s in it and gave me two packs for free for buying two more packs of batteries. Renato has kept the radio in his pocket for several days and seeing him step off the bus with an ear to ear grin with the little blue headphones was priceless.
RadioShack, thanks for keeping cool all these years.
From time to time we stumble upon the most unusual things. behold this twenty by sixteen inch mounted wood wall display of what appears to be either Desi Arnaz or someone who certainly looked much like him. the age and condition seem to all lead the correct period and it is with out doubt a quality piece of art but my intrigue is the simply question as to who is this person. If it is him, there is no doubt that the photo is of a much younger Desi Arnaz SR than most available images and one where his most brilliant smile is replaced with a cool smirk of the day. If you are a fan please help us identify the image and share with the world another item of this most fantastic of men.
Cripes, as a picker, auction hunter and frequent gatherer of stuff I am often times amazed at what I find. Although the golden rule is to always bring items to market, I think that this fine treasure will remain in my own collection. I am not particularly a collector of vintage aluminum kitchenware, but I love vintage advertising and I was also in Philadelphia just a couple months ago for eBay on Location. Wear Ever is a relatively popular brand for the period as was the Aluminum Cooking Utensil Company, Inc. New Kensington, Pennsylvania.
So what the heck is this thing?
At first I thought it was just a just a small truck but when I opened it I a saw the Wear Ever Aluminum Specialties traveling salesman’s case. The inset actually looks even better than in the photos an now I have a new mission: Try to find the pieces that actually would have been displayed and shown in the case. That might take a while but as I do I will add them to this gallery so if interested please check back from time to time.
Welcome to our 2013 blog facelift. Yep, mainly the same theme but some new images, videos, art work and some cool new widgets on just to the right on the sidebar. We have also included a new product page and are bringing some of our digital manuals and engine parts over here. Not to worry as we are not trying to suck you into the hustle. A mix of personal and business. The project was fun and although my new years diet has been disrupted with late night potato chips working on this project I am happy to say that the goals that I set out of the blog facelift was a success. Thanks in part to PayPal helping me configure express checkout and the brilliance of a freelance web geek in the Philippines who help me get things to fit when felt the need to hit my iMac with my postal scale.
Now it is about content and sharing the journey, hobbies and all the things that make life interesting.
Here is a quick video showing one of our eBay shipping tips. How to use a Bubblefast Scotty Stuffer to ship in a USPS Priority Bubble Mailer. Enjoy.
It was really amazing to have been chosen as a customer of PayPal to speak at Leadership Day in October, 2012. Besides a fantastic hour or two with PayPal developers our four person team which included me, Cindy Sorley, Lanae Paaverud and Drew Angell got to go to San Francisco for a tour of Alcataz. Enjoy these random photos of the trip. Mark Dews and Lori Duffy treated us to some fantastic sight seeing, amazing food and just a wonderful time. Nothing but love from PayPal.
Cold rainy weather in Seattle this morning? Yes, but we still ventured out to an estate sale. Not a lot of treasure but we still had a great breakfast at Denny’s and spending time with family always makes it worth while. Cool sale though and one of those cool old garages with tons of knick-knacks, garden tools and boxes of canning jars and things covered in cob webs. In one of the boxes of canning jars I saw these small James Keiller & Sons, LTD Orange Marmalade jars, (About 25 of them). The asking price was $5 for the whole box so I offered $4 and took it home.
Big deal? that in and of itself may not be worthy of a blog post but would you have purchased them? How about if the box was $10, $30 – how about $50? My gut told me $4 was cheap and even if they had no value, I could still use them as things to put little nuts and bolts in them. Truth be told, I was not super interested in them and left then in the garage as a searched the house for more treasure. Had I used Worthpoint which I now have on my phone as a mobile app, I would have looked them up. The result being $20 – $45 each in regular sale history on eBay.
I have used Worthpoint ever since the guys at Thrifting With The Boys have offered it to members for only $10 a month, (Regular Price is $49.99) and have used it to make some very wise purchasing decisions and prevented some rather uncomfortable nights sleeping on that sofa due to an unhappy wife. One issue that I have had on IOS was that when in full browser, I would constantly have to log in and sometimes it was a hassle… Simple solution: I installed the mobile app which is lightening fast, gives simply info you need and keeps you logged in. A simple and powerful tool for the war on trying to be smarter than the competition. So I am happy that I purchased them but they are a strong reminder to look things up and have the software and tools to do so.
To see our listings as we propagate them to the eBay Market place, simply click here. To learn more about Thrifting With The Boys and or to contact them directly about their Worthpoint offer, simply visit Jason or Bryan at: www.thriftingwiththeboys.com or #TWTB on Twitter or check out their Worthpoint webinar on November 14th….
Now off to list my Dundee Marmalade jars….
Although nothing like the East Coast, we had our fair share of rain in the Seattle area today. Nothing to stop us from heading out to the Bob’s Corn to the pumpkin fields. Take a look at these two gargantuan beasts!
Thanks James H for shooting us the message for pricing on a rebuild kit for the Mercruiser 3.0 Liter 181 GM Engine. We have always had the Intake Valves, Exhaust Valves, Springs, Retainers and seals separately but what a great idea to put them all together into a kit. There are a lot of these engines in boats all over the world and to date we have sold over 250 Victor HS5719 and HS5719W Head gasket set… Offering the other components really makes sense.
On neat thing about this kit is that it weighs under 4 pounds and can ship anywhere on the globe for only $17.95 and we can ship anywhere in the US, including Guam and Puerto Rico for free via USPS Priority mail.
This premium kit consisting of all top name brands including:
Qty 4 SBI Valves part number 00919
Qty 4 SBI Valves part number 01195
Qty 8 SBI Valve Springs part number 160-1125
Qty 16 SBI Valve Stem Keepers part number 121-1003
Qty 8 Engine Tech Silicone Valve Stem Seals
Qty 1 Melling Brass Freeze Frost Plug Kit part number MPE-104BR
Please feel free to shoot us your info in the contact system and we can create a PayPal Invoice for you or simply check out with PayPal here. You can also purchase directly off our website or our eBay Store.
Thanks again, James H for the awesome idea and happy boating!
Fun in the sun! Renato is sure getting tan and spending a lot of time in the swimming pools and the beach. We are sure enjoying our trip to Maui, Hawaii at the Westin Ka’anapali Ocean resort. The weather has been near perfect and days filled with fun and excitement. We even got to see a Hula show tonight.
Years back when we purchased our current home the sun shined far brighter on our budget and we purchased a brand new Mitsubishi 61 inch DLP Television. High Definition filled out home with joy and our soon to be born son would enter the world knowing 1080p! Slightly there after the engine went bad and despite repeated attempts to get the place we purchased it from to assist with warranty or replacement we found the company itself to be out of business. We dug deep and purchased a brand new Toshiba 52″ Regza LCD.
The first year was nothing short of bliss but we started to see vertical lines which would come and go. Since they went away we simple got used to them and it was not until a 2 inch “Stripe” appeared on the far left I did not find myself all that cranky. Another year past and we trained ourselves to ignore it. The problem according to Google as many people have experienced the same issue is created by a defective T-Conn Board. I decided months ago that I would hunt for a good deal on the elusive T-Conn board which sells on eBay for around $50. Alas, last week I found one on eBay for $20 with free shipping.
So Renato, (My six year old son) grabbed out philips screwdrivers and went to work and taking the back off and navigating our way through the sea of circuit boards and sheet metal panel to find the location of the board. The new one fit right in and after an hour of putting it all back together we were ready for the magical moment of testing! Come on baby….
Damn, the exact same thing… so not the T-Con board after all and more than likely beyond my level of diagnosis.
A quick shout out and congratulations for my good friend and fellow PayPal Ambassador, Steve Meyers as he will be representing PayPal in New York at Comic Con 2012. Steve is really a Hell of a great guy and what a perfect fit for his unique style and inspirational personality. A perfect fit no doubt for an amazing crowd which includes Mr. T and Princess Lea. Oh Heaven!
If in New York between Oct 11 through Oct 14, why not get tickets and spend some time with Steve? He will be showing the new PayPal HERE as well as many of the newer PayPal products.
The world of engine parts is not perfect by any means and often times there are supply issues, fitment snafus and things that just take the fun out of putting an engine back together. But heck, such is life and we find that sometimes the solution, (There always is one) to be an opportunity to accomplish great things.
We have a really cool customer, Brent who ordered a Victor Reinz gasket set from us for his Pontiac 350 V8 engine. Part number FS3401W which has been superseded to part number 95-3397VR. On a normal day this would not be worthy of a blog post but I am taken back by two things: This is a piece of American Muscle car history and after talking to Brent on the phone I came to realize that this is a project that he is working on with his father. Years from now this will be in a family scrapbook and I personally and professionally thrilled to play a part.
Mahle Clevite is showing zero of part number 95-3397VR in stock in any of their warehouse. 95-3397VR fits 1968 – 1971 and 95-3398VR fits 1971-1977, the later being more common and several on our suppliers shelf. We also have access to Felpro which also shows split years: KS 2616 for 1968 -1971 and KS2617 for 1971 -1977. According to Brent and several online forums Felro uses the same head gaskets in both set, which do not have enough material between the compression area and coolant ports. Compression can and often times leaks in the coolant and vise versa. You can see this in the photos in which the blue Felpro head gasket from the KS2616 set has very minimal surface area.
The grey gasket is a Victor Reinz is clearly made of VR-2000 which is a Teflon coated material. The online images provided by Victor Reinz show two head gaskets sets coming in the 95-3397VR kit. One set seems to be the correct gasket and indeed VR-2000 whereas the second set if blue and more closely resembles the blue Felpro. The images for the 95-3398VR only show the blue which from our understand is not correct for the early models which would explain the split years from Victor. Of note however Victor lists the single head gasket number of 3401VC for all years and this is listed as being made of VR2000 material so there is some confusion there. Our supplier tells us that the 3401VC has been discontinued. Confused? Join the club.
Not to worry though as when it comes to the technical stuff, Mahle Clevite Victor has proven many times their leadership in the field and strong sense of customer service. Our supplier is in contact with them on this and we are continuing to find this much needed head gasket for Brent and his old man….
When was I 15 and what was going on in the world at the time?
It was to say the least a moment from long ago as I am now 40 years old but I remember sitting on the sofa of my parents house like a statue, waiting for my father to come home. We were living in Portland, Oregon at the time and my father was up in Seattle on a very important mission for me. I had received the news that my grandmother was going to donate their old Ford to me and it was to become my first car. I knew very little about it other than it was a 1973 Ford Torino and had a broken motor. Times were different then and just as I had to sit and wait for my father to call and check in from city to city as cellular phones were not around anymore than was the internet for me to learn of what a 1973 Ford Torino even looked like. So I waited and waited and all that I had pictured in my mind was what I had scene at the public library from Car and Driver magazine back issues. A 15 year old boy who just learned what a, “Muscle Car” was and some new words like Gran Torino GT, 429 Cobra jet and 4 Barrel Carburetor. I had come of age.
Ironically, now a father of a 6 year old, I see the same sparkle in my own sons eye when a new thing is to come to our universe.
A call came and it was my father in Centralia, Washington – Alas, the halfway mark! The tow dolly was acting up and my poor Dad’s Nissan Stanza wagon was getting a workout. I remember the little shoe box Stanza… pulled everything my from my old mans 18 Reinel boat to numerous trailer loads of crap to the dump. Quite a machine, especially when he finally sold it at 200,000 miles and in good running condition. Back to the call…. I had to ask him to pop the hood and tell me the engine size. I could not stand the suspense and needed to know. Was it a 429CJ, 351 Cleveland, BOSS 302 perhaps? – All that he could see was 351-2V on the air cleaner assembly so the knowing of 351 Cleveland vs. Windsor was the next big thing on my mind as was if a four barrel could replace that 2V? I remember the four barrel from the car magazines as something cool.
2 Hours was a long time for a kid to wait for his rite of passage but I sat on that damn couch the whole time only getting up to take care of life’s necessities. Amen! There it came and with two extra doors on the back making it one very large 4 door, but in my eyes it was still the most amazing thing that I had ever scene. I had arrived.
My father and I knew nothing of engines but some how over the summer managed to take it apart and put it all back together with the help of Park Rose Auto and Machine filled with hundreds of stories in between. I am chilling out in life and work and will be posting many of the stories as I realize that I have kept the same passion and love for cars and bikes all these years. Randoms musings, part of the stuff we sell, pieces of my life… probably a mix of all and a lesson that I remember well: Lifters and valve train components will really piss a mother off if you wash them in the dish washer!