I am Scott Henshaw born in the early 1970's near Seattle, Washington (USA). Since 2010 I have been a self employed entrepreneur and achieved measured success with running a family based business on eBay and other online marketplaces. A simple core belief in the greatness of all people and providing amazing buyer experiences are the focal points of our business model. We thrive in a world where technology paves new paths and I look forward to engaging with you in this awesome new digital landscape. I dig motorcycles, family, traveling and freedom.
When it comes down to it family is everything. I am fortunate to have a wonderful one with my wife, Nanette and seven-year-old son, Renato. We live a fantastic life full of personal and professional growth. Opportunity is a constant as is hope, love and freedom of movement. Growing any home-based business can be a difficult journey but one that we have learned can also deliver great joy.
In addition to our family business we enjoy travel, numerous hobbies and finding balance. We have a nice friendly cat and after a recent visit to Hawaii are considering getting a pot belly pig. Get back to me on that…
We have grown a unique market by supplying thousands of homes around the world with beautiful flatware. In return we get to meet the most wonderful people and engage in amazing stories, sometimes spanning generations with certain patterns. Even if we do not have your specific item in stock we are glad to keep a list and let you know when we get some in stock
Got fork? We are always looking for quality inventory so please don’t hesitate to contact us should you have something to sell. We are always in the market and can take care of all the shipping needs from a single spoon or fork to an entire pallet.
eBay continues year after year to be an unique platform to market products of all different types. Success on eBay is achieved by providing amazing buyer experiences. Selling on eBay is much simpler than in the past and great reward can be achieved by focusing on new technoligies such as Mobile listing and Global Shipping. Simply put, it’s a whole new world and a whole new eBay.
We will constantly be sharing blog posts and relevant topic to what we have learned both as eBay sellers and active members in the community. If you are in the Puget Sound we also teach for the eBay Education Specialist Program
Automobiles and motorcycles are one of my life long passions. I can remember my first engine rebuild at age 15 with my father, an experience that propelled me into a future of pistons, bearings and grease.
We are fortunate today to have some amazing partnerships with automotive engine parts warehouses and can either ship direct from our own stock or a network of warehouses throughout the United States. We carry some cool American-made products such as Hastings piston rings, Clevite bearings and Victor Reinz gasket sets.
Check us out We have some cool hobbies, a great sense of humor and cool items in our stores and on the local Seattle Craigslist. Please join us on Facebook, Twitter, Instagram, eBay, Pinterest and share with us the journey of life.
About this Blog Wearing multiple hats gives us many different topics to talk about on our blog. We obviously really enjoy many activities and we love talking about the eBay community, some of our more interesting items and growing up in a work at home family. We hope that you will find purpose here as that is our main intent with all that we write. Shall I feel the need to post the latest make it or get rich quick scheme or mass list our products, then trust in that I will post something about music or beer instead.
I was scammed and a got defect on eBay
What a call that I had. To be honest I have not had a buyer on eBay get under my skin to this effect for years. A case was opened as Item Not as Described… a marine gasket set for which I have sold several hundred on eBay… 282 in fact. There is also a similar part that fits later years that I have sold 186. I am pretty familiar with both sets from working on the engines in my past. So much so that I have not only inlcuded the manufactures images in the listing, but also my own and a video embedded showing the main difference in the two sets.
In the case the buyer wrote:
“There was no manifold to elbow gasket in the set. This is a car set not a Mercruiser set. I had to go to a store and buy the gasket for $7.28. I can email you a receipt for it if you like. ”
I noticed in the case that there was a telephone number and I called. I explained to him that based on what I read that he had two main issues and that I appreciate him letting me take care of him. The first was the fact that this is per the manufacturer is a marine set and that I would be happy to show him the catalog information and because of my relationship with the factory could even get an engineer to give him a call. I also went more in depth with my knowledge of the VR2000 gasket material and stainless steel core construction…. His response was that he typed that by accident.
So, I asked him if he would mind showing me in the main photo in the listing which gasket was missing. He said it was not missing but was the wrong one. He said what he needed was the one in the other set that I show in the video. I explained to him that the other set is for latter years and more or less it’s own product. He said that I should make a third set with a mix of the parts as he has a bastardized engine with early cylinder head and late model everything else. Of course, I explained to him that although I value that that I have no control over what the OEM manufacturer offers.
In the end I told him that my goal is really simple. I just want to take care of him and need to know what that will take. He said that he will split the difference with me at $3.64 (Half of $7.28). I told him that I will refund $15. The cost of the gasket he had to purchase and a foot long at Subway on me.
It is clear to me that he knew what was up and on a personal level that chaps my hide. However, on a business level, I feel no hate or anxiety at all, I have evolved past that. I do not refer to him as a scammer, a crook and in fact I suspect that he just had a bad day working on the boat and was cranky when he opened the case. I will not block him as I hope that he buys again. He worked on one boat and may work on another soon so I want him to come back again. That does not mean that he will give me the shaft, (No nautical pun intended) and perhaps he may become a great long-term customer.
Yes this cost me $15 but I still make money on the sale. I have a defect but defects are not torpedo’s that can sink my ship on their own. Some are friendly fire and certainly not fair, like this one. However, it would take a significant amount of strikes to put me beneath the waves and cause me to lose TRS. I continue to focus on providing great customer service even for buyers like this that test my resolve. In the end I have faith in the measurements put in place that will keep me at TRS… More importantly, I know that buyers will keep coming back to our store. As Jed eats his sandwhich, I hope that he may smile just a bit not because he got a free gasket and a snack but to know that someone out there in life’s journey does care about him.
We have been an Education Specialist Trained by eBay for a couple years now and truly enjoy sharing our experience with the market place and platform with others. We offer a handful of the, “Basics of eBay” course in 2013 but are really going to gear up to offer more in 2014. In fact we are planning on teaching the course the third Saturday of every each month and the, “Beyond the Basics” course every other month. We are also going to be more active in managing a local Seattle eBay Meetup. 2013 kept us pretty busy traveling with both eBay and PayPal so we are optimistic for more local community focus this coming year.
We have set up a new landing page for our role with eBay University and will be sharing some awesome resources on both this site and www.scotthenshaw.org so please check out both.
Well first off, it’s been a while since I have created a blog post here in WordPress but thought this would be a good place to talk about my recent migration to Highwire over the weekend. Some irony in that a great deal of 2013 was spent on learning WPeC Gold cart in the WordPress environment, (This very blog in fact). Also, it is my goal to put our companies main focus for Q4 2014 into product creation and listing for the holidays and we are now convinced that Highwire is the correct and, “Simple” solution to accomplish that. This is not an easy thing for me to change as I have been with my current third party platform since 1998… As with that service and WPeC in WordPress, (I will continue using WPec in WP), change to Highwire has been thus far surprisingly simple and modern.
Sound too complicated? Well fear not as I am just an ordinary eBay seller that over the past three years has built a lot of inventory on the platform and though a lot has sold, (Thank God) I still feel it wise to do all that I can to cross promote and grow our products to where every there is a buyer or customer willing to buy via our brand. eBay is and will more than likely continue to carry the highest percentage of sales but there are other venues with both relative customer bases and doing a decent job showing products on Google. Some like Addoway and Bonanaza with automated import functions from eBay. Both cases though do import new items listed to eBay but do not remove items sold on their platforms from eBay…. You have to do it manually and the slow volume from the marketplaces simply makes it more of a pain in the ass than a feeling of financial reward from the sale. Forget to remove it from eBay and you will have to hope and pray the feedback gods that your buyer is understanding.
So the promise of Highwire? It does do it for you and that is fantastic, nay, Brilliant! Truth be told, I have been searching for a replacement to my current solution or platform for many years and have tried and contacted several companies. That said, I try not to focus on the negative with any of them… I had also never heard of Highwire before, which strikes me as odd as I have been around for a while. The auto-inventory sync between their cart and eBay’s inventory was enough to get me to try the free trial. It is with that that I have spent the weekend getting things set up and working with my partner and wife to make the merge from our old system to the new. There seems to be a lot of community interest so as I fart around with it, I will share my experiences here. It is not perfect, made some admin mistakes and a glitch here and there but overall the bumps and bruises were small and quickly replaced with an excitement of what our business will look like in 2014 and that is a great thing to know.
My goal is to finalize the new HW store by the end of August 2013 – thus far I have imported 3400 items from our eBay store, created the Facebook page and began looking at the templates for the HW Store. My goal is to introduce new product to HW and have it sync to eBay. Half of our companies listing is done via eBay Mobile on iPhone or iPad Mini and that will be synced with HW as well, (Add to HW store and Facebook Store). Pretty exciting actually. Then the Holidays hit so I think it is an awesome time to take a look and heck, even work with me here in the blog or we can carry the conversation via Social. I even have a cool Instagram thing planned for Highwire listing… Yes, I am a geek.
Think about your plans for 2014 and the 2013 holiday season… when you can block out a couple days for set-up (Not before) check out the free trial. Here is a link: